.au Complaints Handling Policy

Melbourne IT is committed to providing high quality Customer Service and we aim to resolve any Registrant complaints or disputes quickly, fairly and efficiently.

Melbourne IT also respects your right to complain, which is also outlined in the .au Domain Name Suppliers’ Code of Practice which is endorsed by auDA (au Domain Administration Ltd, the regulator for .au).

auDA Consumer Information is available at https://www.auda.org.au/.

To notify Melbourne IT of your complaint or dispute send an email to policy@melbourneit.com.au.

Melbourne IT will acknowledge your email within 5 working days of its receipt, and will use all reasonable efforts to provide you with a response to your complaint or dispute within 30 days.

If your matter is more appropriately dealt with by another organisation, we will advise you of any alternative options for resolving your complaint or dispute.